All questions related to your profile and managing it

• How can I change my password? 451
• I play in several clubs, can I have a single login? 271
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 170
• How do I book for a family member? 61
• I've lost my password. How can I recover it? 300
• How do I change my profile photo and information? 41
• I have several accounts: how do I merge them into a single login? 23
• How do I change the site language? 32
• How do I set my personal access code? 86
• My data: download, leave the club, delete my account 48
• How do I become a club member online? 72

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 179
• Why are some cells pink on the board? 402
• How can I make a booking 985
• How can I book with a guest? 274
• How can I edit a booking? 218
• How can I delete a booking? 327
• All courts are occupied. Can I join the waiting list? 93
• What payment methods are available to me for a booking? 115
• How to create an open booking 71
• How to join an open match 64
• Where can I find the court access code (door code)? 93
• How do I withdraw from an open match? 35
• How do I view my booking history? 49
• How do I see the weekly schedule? 47
• How do I find and book at another club? 33

How do I register for a camp or a school?

• Sign up for a tennis lesson 161

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 47
• How do I pay for a booking with my wallet? 41
• How do I split the payment with my partner? 37
• How do I use my restaurant vouchers? 29
• How do I view and pay my invoices? 25
• How do I download my certificates? 40
• How do I send money from my wallet to another member? 47

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 78
• How do I join my club's WhatsApp groups? 67
• How do I take part in the Défi-Plugin (challenge tournament)? 24
• Défi-Plugin: I played without creating the match, how do I enter the score? 40

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 51
• How do I turn on dark mode? 23
• How do I install the Plugin.ch mobile app? 117
• How do I choose the notifications I receive on my phone? 38
• Where can I find the messages sent by my club? 19

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 42
• The administration home page 28

• Manage access 51
• Manage membership cards 53
• Manage clubhouse 27
• Manage restaurant credit 28
• Manage email sending 30
• Manage invoicing 24
• Manage member groups 39
• Manage registrations 38
• Manage special days 27
• Manage offers 21
• Manage online payments 46
• Manage billing regions 44
• Manage the club manager 32
• Manage challenge tournaments 26
• Manage RFID validation 48
• Manage general settings 28
• Setting up the accounts (general ledger) 114
• Configure EBICS: connect Plugin.ch to your bank 32
• Gate access log 28
• Manage multiple buildings 96

• Create a new court 55
• Manage court groups 50
• Manage booking periods 72
• Manage court usage 60
• List, edit, or delete a court 70
• Manage sports 28
• Close courts 26

• Create a new season 34
• Edit or delete a season 51
• Open the winter season by copying last season 48
• Link a sport to a season 47

• Manage recurrence authorizations 56
• Manage restrictions 32
• Manage subscription type 52
• Create booking prices: per session or per season 26
• Check rates with the rate grid 33
• Manage non-member and pay-as-you-go deductions 54
• Booking without a subscription: the guest subscription 54

• Create an item 31
• Assign an item to a member 45
• Edit or delete an item 48
• Delete an item assigned to a member 71
• Import linked items from Excel 51

• Display the member list 49
• Create a new member 77
• View a member's detailed information 54
• Display a member's operational data 73
• Manage member subscriptions 63
• Import member data 55
• Print member cards 47
• Print and export the member list 48
• Charge an item to a member or a group 63
• Link a member to a group 57
• Edit and delete a member 41
• Search for a member 25
• Managing duplicates: merging two profiles 41
• Managing units to be deducted: personalised hours and non-members 33
• Manage Swiss Tennis licenses 27
• Topping up a member's wallet 31
• Find and reactivate a removed member 39
• Issue a certificate for a member 25
• Managing families 27
• Handling erasure requests (GDPR) 30

• Add a new sponsor 48
• Invoice sponsors 35
• Re-invoice sponsors 30

• Assign and remove a role 59
• Roles and access: create and edit a role 26

• Gérer son école de tennis : la marche à suivre 81
• Activating the Lessons module 61
• Creating lesson items 46
• Create, edit, and delete a lesson 62
• Manage lesson groups 36
• Manage lesson enrollments 54
• Prerequisite 109
• Invoice and reminder texts 41
• Teachers' schedule 27
• Grouped payments of registrations (basket) 31
• Change the rate of a registration 66
• Copy a lesson for the next season 22
• Changements en cours de saison 59
• Cancel or make up a lesson 48
• Ce que fait le prof 35
• Prix, membres et non-membres 47
• Paiement en ligne et facturation 75
• N° AVS et export Jeunesse et Sport 85
• Questions fréquentes sur les cours 59
• Résoudre les conflits de planning 32
• Proposer des créneaux de préférence 44
• Placer les élèves automatiquement 48
• Envoyer son planning à un professeur 47
• Préparer le planning de la semaine 47
• Reprendre les groupes de la saison passée 40

• Complete management of equipment rental 45

• Find old invoice groups (archives) 35
• Invoice considerations and display 42
• Create invoices 31
• Send invoices by email 42
• Manage payment reminders 36
• Print invoices 33
• List and search invoices 50
• Edit and delete invoices 53
• Invoicing a membership fee or an item: what's the difference? 44
• Automatic reminders for e-mail invoices 22
• Keeping the accounts with the general ledger 22
• Manage family discounts 32
• Import accounts from Excel 34
• Carry an overpayment over to the next invoice 36
• How invoice dates are calculated 34
• Annuler une facture ou une ligne déjà comptabilisée 26
• Transit accounts for online payments 62
• Cancel a reminder and go back to the original invoice 27
• Invoicing guests (non-member hours) for the season 28

• List of bank payments 35
• Processing via bank files 68
• Process a manual payment 36

• Process installments 29

• Managing bookings in the schedule 69
• Configure and use open matches 58
• Manage the set times 33
• Create a promo code and use it 42
• Refund a fixed-hour session that was released and taken again 48
• Moving a booking and creating a recurrence in the schedule 42
• Creating and managing recurrences 33
• The weekly view and the all-sports view 61
• The cash journal and the history of a booking 26
• Manage cash register prices 22
• Offering items with a booking 46
• Deleted bookings and deletion records 39
• Replace a player on a fixed hour 72
• A fixed hour cannot be added: nothing is displayed 39

• Manage automatic emails 34
• Sending bulk emails 30
• Manage messages 33
• History of sent emails 37
• Writing an e-mail with the editor 123
• Birthday and inactive member e-mails 36

• Manage challenge tournaments 35

• Enable partner search 72

• The statistics dashboard 69
• Invoicing bookings from the statistics 53

• Access the program 149
• Booking by a member 58

• Creating and configuring a lesson 67
• Sign up for a tennis lesson 44
• Managing registrations (administrator) 53
• Managing groups and the schedule 58
• Tennis lesson invoicing 56
• Invoicing check and Youth and Sport export 78

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 54
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 31
• Running the monthly payroll 28
• Entering a compensated absence (army, maternity, illness, accident) 64
• The 13th salary and holidays for hourly employees 50
• Paying salaries and reconciling them with the bank 64
• Correcting an approved payslip 37
• Salary certificates and annual lists 59

You'll find all the questions about booking without an account

• How can I book if I don't have an account 908
• Where can I find available courts in my area? 162
• How can I edit/cancel my booking if I don't have an account? 201